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Refund Policy

Refund Policy

If have any concern regarding the taste/quality and need any clarification regarding ingredients of the food product, we will hear your issue via [email protected] or Contact Us page.

If you find that packaging is tampered with or damaged before delivery, please email us at  [email protected] with your details & relevant photos within 24 hours of the package being delivered to your address.

Cancellation Policy


Narayanji Gajakwale does not take title to returned items. Any case of refund or cancellation is at the sole discretion of Narayanji Gajakwale.
In case of refund, store credit or coupon code will be provided of the refund amount.
Once the order process for dispatch, the cancellation will not be allowed.

 

Shipping Policy


GENERAL SHIPPING RULES:

1. All orders placed post 12:00 pm shall be processed for dispatch within 24 hours only and delivered to you as per the given timelines.

2. Any order placed/booked on late weekend i.e. on Saturday post 5:00 pm will be automatically processed for dispatch on Monday or Next Working day evening. There is no courier service or pickups on Sunday or any Government Holiday hence we have restricted dispatch timelines due to the limited shelf life of our products.

3. Orders booked during any festival month might be a delay in dispatch/delivery in comparison to its normal delivery timelines due to several reasons like shortage of stock, overloaded shipments for delivery.

4. Shipping Details while booking should be correct and any delay in delivery due to wrong details will be the sole responsibility of the customer only.

 

GRIEVANCE CELL:

1. All product and shipping related concerns will be entertained within 24 hours of delivery only.

2. Pictures of concern are a must.

3. All email should be marked to [email protected]

CASH ON DELIVERY: Currently unavailable.