Refund Policy
If have any concern regarding the taste/quality and need any clarification regarding ingredients of the food product, we will hear your issue via [email protected] or Contact Us page.
If you find that packaging is tampered with or damaged before delivery, please email us at [email protected] with your details & relevant photos within 24 hours of the package being delivered to your address.
Cancellation Policy
Narayanji Gajakwale does not take
title to returned items. Any case of refund or cancellation is at the sole discretion
of Narayanji Gajakwale.
In case of refund, store credit or coupon code will be provided of the refund
amount.
Once the order process for dispatch, the cancellation will not be allowed.
Shipping Policy
GENERAL SHIPPING RULES:
1. All orders placed post 12:00 pm
shall be processed for dispatch within 24 hours only and delivered to you as
per the given timelines.
2. Any order placed/booked on late
weekend i.e. on Saturday post 5:00 pm will be automatically processed for
dispatch on Monday or Next Working day evening. There is no courier service or
pickups on Sunday or any Government Holiday hence we have restricted dispatch
timelines due to the limited shelf life of our products.
3. Orders booked during any festival
month might be a delay in dispatch/delivery in comparison to its normal
delivery timelines due to several reasons like shortage of stock, overloaded
shipments for delivery.
4. Shipping Details while booking
should be correct and any delay in delivery due to wrong details will be the
sole responsibility of the customer only.
GRIEVANCE CELL:
1. All product and shipping related
concerns will be entertained within 24 hours of delivery only.
2. Pictures of concern are a must.
3. All email should be marked
to [email protected]
CASH ON
DELIVERY: Currently unavailable.